Youth Homeless Helpline Volunteer

For thousands of the most vulnerable people in Wales, homelessness is a frightening reality. This organisation Freephone helpline provides information and advocacy to young people across Wales who are homeless or at risk of homelessness.

The aim is to ensure young people understand their rights and feel empowered to access the support they need when they need it. This volunteering opportunity is home-based.

This organisation is looking for volunteers to take calls from young people who are either homeless or at risk of homelessness. Their circumstances could be dictated by a number of reasons, so you need to a good listener with an empathetic, non-judgmental approach. 

You will:

• Respond to helpline calls

• Listen to young people in a non-judgmental and empathetic way

• Provide tailored information, signpost/refer to appropriate services and offer advocacy when appropriate

• Maintain confidentiality at all times whilst also considering safeguarding issues

• Record accurate information

• Participate in training, supervision and debrief sessions

This is a home working opportunity, anywhere across Wales.

Time commitment:  Volunteering hours can differ week by week but we ask you put yourself forward for at least one four hour shift per week, with a maximum of 12 hours. Shifts are evenings and weekends. The helpline operates between 5pm - 9am Monday to Thursday 5pm - 9am Friday to Monday.
Expenses reimbursed: Out of pocket expenses are reimbursed.
Training provided: Full comprehensive training and on-going support is provided.
Selection procedure: Informal discussion, application form completion, 2 references and a Disclosure and Barring check (cost met by organisation)
If you are interested in this opportunity, please contact us using the form below.