Customer Care Statement

GVS staff will:

• Observe high standards of personal conduct, including politeness, fairness and sensitivity, and demonstrate integrity, objectivity, competence and confidentiality in carrying out our work

• Acknowledge all communications promptly

• Answer all telephone calls promptly or direct all calls to an answering service

• Respond promptly to all messages left

• Offer as much information and immediate advice as possible

• Advise enquirers of the name and contact details for the officer responsible for dealing with their enquiries

• Make arrangements to provide a service that suits the needs of all stakeholders

• Make our Complaints Procedure readily available to all

• Listen to the concerns and views of our stakeholders and consult regularly to ensure that their needs are being met and to continually improve the service

• Revise this statement on a regular basis in the light of feedback from our stakeholders

Adopted May 2015