Job Vacancy - Maintenance Planner with Newydd Housing Association

Permanent, 40 hours (8am-4.30pm, Mon-Fri)

Tongwynlais, Cardiff with fully flexible agile working options 

£24,336 to £25,616

Do you have excellent communication and organisational skills and the ability to prioritise workloads to meet targets and deadlines? Do you have repairs, admin and/or customer service experience? Then we have a great opportunity that might be just what you are looking for!

About us

Newydd Housing Association is an award-winning organisation that currently owns and manages around 3,000 rented properties in mid and south Wales, working in several local authority areas. 

Newydd Maintenance Ltd has been created to operate as an ‘In-House Contractor’ designed and structured to drive quality customer services, whilst achieving substantial planned growth and expansion, potentially outside of the group.  Newydd Maintenance Ltd is a subsidiary company which provides maintenance services to Newydd Housing Association. 

About the role

As Maintenance Planner you will be responsible for organising and coordinating the day to day delivery of the teams’ repairs and maintenance services. You will schedule appointments for repairs to our tenants’ homes using our dynamic repairs scheduling system whilst ensuring that work is completed efficiently and with a high level of customer satisfaction by closely liaising with our Trade Operatives, subcontractors, and suppliers.

About you

Previous experience of working in an admin support function and of dealing with a high volume of customer queries over the phone is essential as are exceptional prioritising and people skills with a keen eye for detail. This is a busy role and you must be able to multitask and work off your own initiative, in sometimes pressurised situations.  

At Newydd we expect high standards of work and the ability to be flexible, innovative and solution focused is important to us. Central to the way you work should be the desire to finish jobs “right first time”. 

Closing date for applications: midnight Monday 1 April 2024

Interview Dates: Wednesday 10 April 2024 in our Coryton office 

Newydd are proud to be an equal opportunity employer! We respect and seek to empower our people by supporting the diverse cultures, perspectives, skills, and experiences within our workforce. We believe that the more inclusive we are, the better our work will be. We welcome applicants from diverse backgrounds particularly from people of colour or people with disabilities as they are currently underrepresented in our workplace. 

Don’t meet every single requirement? If you’re excited about these roles but your experience doesn’t align perfectly with every requirement in the job descriptions, we would still encourage you to apply or to contact us to discuss your experience with us; you may be just the right candidate for this or other roles. 

Want to know more?

To apply for this job, you will need to complete our short online application form. For further information and to apply please go to www.newydd.co.uk/jobs