Top Volunteering Opportunities

Support Covid-19 Volunteering - Telephone Helpline Volunteer

Volunteer as a Helpline Information Officer to support your local community during the Coronavirus outbreak.  We are also looking for Welsh speakers to so we can offer callers this option too.

We know that loneliness and isolation significantly increase an older person’s risk of being harmed, abused or exploited. With the ongoing
Covid-19 lockdown, many older people are therefore likely to be in greater need of support than ever.

Hourglass volunteers are at the heart of our work, putting themselves on the frontline for victims who need support and for all those who want to put a stop to the harm and abuse done to older people.

We regularly look for volunteers to take calls on our Helpline to ensure we can provide a 9am – 5pm service, 5 days a week.
Our Helpline provides free, confidential information, advice and support to victims of elder abuse, as well as others who are concerned about or have witnessed abuse, neglect or financial exploitation of older people.

We ask that you can commit to a few hours per week with us.  We are generally looking for a longer term time commitment once the Covid-19 Crisis is over of 3 – 4 hours each week for at least a year.

If the following apply to you, then please get in touch to find out more:

•You are aged 18 or over
•You enjoy working with older people
•You can build a rapport with older people, and or people in distress
•You can provide empathy, advice, support or just be someone who can listen
•You are willing to undertake training to provide you with the relevant knowledge and skills to handle helpline calls.

You will be provided with full training and support, call-handling software and ongoing assistance and guidance from our staff and other volunteers. Training consists of 4 x 2hour on-line sessions with top up training available too.

All out-of-pocket expenses are reimbursed and certificates provided for completed training.

An informal discussion, application form completion, 2 references and a disclosure and barring check (cost met by organisation) will be required.

Volunteering Form

If you are interested in this opportunity please contact us using the form below and quote the vacancy.